Every conversation Ringtime has, automatically logged, searchable and re-listenable.

The problem

In our experience, most agencies we talk to don't record their calls. That means the history of which candidate was called, what was said and what the outcome was only exists if someone updated it manually afterward. Most don't. So the pipeline is a black box: calls are made, things happen, and the recruiter moves on with a rough idea of where things stand.

At scale, that stops working.

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How it works

Every call and WhatsApp message Ringtime completes lands automatically in the Interactions log.

You see when it happened, which campaign it was part of, which channel was used and how long it ran. Click into any row and you get a structured summary: did the candidate pick up, what was covered, what the outcome was. For a forklift driver application this week: called at 08:00, candidate picked up, screening completed in 89 seconds, one turn. No notes to write. No call sheet to fill in.

You can filter by period, campaign, language and feedback outcome. You can also listen back to the full recording directly from the log. Recruiters can also leave feedback on any interaction: a simple thumbs up, or a more detailed note if something needs flagging, for example if the agent made a reasoning mistake that affected the outcome.

Why we built it this way

Look at the timestamps and you notice something: a lot of them are from the evening before.

18:20. 18:55. 19:00. 19:40. 19:50.

Blue-collar candidates are hard to reach during business hours. They're on site, driving, finishing a shift. They pick up in the evening. Recruiters can't work those hours at scale. They open the app in the morning and the pipeline has already moved.

The detail that matters

The outcomes are tagged automatically: Pickup, Voicemail, No answer, Callback requested, Escalated. Filter by outcome and you can route follow-ups to the right person in seconds.

But the most underrated part is the listen-back, call transcript & summary. Recruiters use it to double-check a borderline call to validate the booked meeeting (eg should I be talking to this person) And to prepare for a face-to-face or callback interview. If the screening raised something worth digging into, the recruiter can hear exactly how the candidate answered before walking into the room. It also supports the EU AI Act requirement that AI-driven decisions can be reviewed and overturned by a human. But that's almost a side effect. The practical value comes first.

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From the product team

We noticed pretty quickly that recruiters weren't just using the log for oversight. They were going back to calls before interviews, checking whether a candidate actually said something or whether the summary missed a nuance. That told us the value wasn't just auditability. It was giving recruiters a tool they could actually rely on in the moment. The log became part of how they work, not just a compliance feature sitting in the background.
Charlotte Van Den Bussche, Product Manager‍

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Ringtime runs when your team doesn't. The Interactions log is how you stay in control without being in the way.

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